Cancellation & Refund Policy
Last updated: July 2026
This policy explains what happens to your payment and security deposit if a booking is cancelled or changed.
| Cancellation notice | Refund of amounts paid |
|---|---|
| 24+ hours before pickup | Full refund minus a small processing fee |
| 6–24 hours before pickup | 50% refund |
| Fewer than 6 hours before pickup | No refund |
| Vehicle unavailable due to us | Full refund or free alternative vehicle |
Security deposit refunds
The security deposit is refunded after the vehicle is returned and inspected, typically within 3–5 business days. Any approved deductions for late return, excess kilometres or damage are itemised and shown to you before the deposit is finalised — nothing is deducted without a recorded reason.
Notes
- Refunds are processed to the original payment method within 5–7 business days of approval.
- Date changes made more than 6 hours before pickup are accommodated where the vehicle is available, at no extra charge.
- You can request a cancellation or refund any time from your booking page in the customer portal.
This is a default policy prepared for the MVP. Please review and adjust it to your actual business practice.
Darshh Holiday · ·